ELECTRICSOL LIMITED PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you use our App (Electricsol App).
PERSONAL INFORMATION WE COLLECT
When you visit the app, we automatically collect certain information about your device, including information about your IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the App, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the App, and information about how you interact with the App. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” “event manager”, and “pixels” are electronic files used to record information about how you browse the App.
Additionally when you make a payment or attempt to make a payment through the App, we collect certain information from you, including your name, billing address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Payment Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Payment Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
• We use the Personal Information that we collect generally to fulfill any valued service through the Site (including processing your payment information, providing you with invoices and/or payment confirmation email).
• Additionally, we use this Payment Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Establish your identity and assess applications for our products and services. Managing our relationship with you.
• To prevent fraud and crime on our platform.
• To register you as a user.
• To manage your account and profile.
• To authenticate you when you log in.
• To track your billing and payment history.
• To inform you whenever there are changes to our services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our App (for example, by generating analytics about how our customers browse and interact with the App, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We respect your privacy and we limit disclosure of your Personal Data to third parties. We do not sell, give or trade any personal data that we obtain from you to any third party for data mining or marketing purposes. We may however share your information with the following categories of third party;
a. We share your Personal Information with payment Merchants to help us use your Personal Information, as described above. For example, we use Paystack, Flutterwave to power our online payment--you can read more about how Paystack and Flutterwave uses your Personal Information here: https://paystack.com/terms and https://www.flutterwave.com/ng/privacy-policy respectively.
b. Our service providers where necessary to make our products and services available to you e.g. IT infrastructure companies subject to appropriate data security and protection.
c. Where there is a regulatory or statutory obligation to disclose such Personal Data in accordance with provisions of applicable laws.
d. We also use Google Analytics to help us understand how our customers use the App--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
SECURITY OF YOUR DATA
We are very particular about preserving your privacy and protecting your data. We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected. We take steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction and damage.
We have also taken measures to comply with the global Information Security Management System (ISMS), and have put in place digital and physical security measures to limit or eliminate possibilities of data privacy breach incidents. However, we cannot completely guarantee the security of any information you transmit via our Website, as the internet is not an entirely secure place. We are committed to doing our best to protect you.
CHANGES TO THIS NOTICE
We update our privacy notice from time to time. We will notify our users when we change it, and visitors will know this by checking the last date of update on this page whenever you visit.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by:
DO NOT TRACK
Please note that we do not alter our App’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
As a data subject, the law vests you with certain rights—they include the right to:
a. Access personal data we hold about you by requesting a copy of the personal data we hold about you;
b. Rectify such information where you believe it to be inaccurate;
c. Restrict the processing of your data in certain circumstances;
d. Object to the processing of your data where we intend to process such data for marketing purposes;
e. Where feasible, receive all personal data you have provided to us—in a structured, commonly used, and machine-readable format—and to transmit the information to another data controller;
f. Request the erasure of your data (also known as the right to be forgotten);
g. Withdraw your consent to the processing of your personal data; and
h. Lodge a complaint with a relevant authority, where you have reason to believe that we have violated the term(s) of this Privacy Notice. (You may complain or seek redress from us within 30 days from the time you first detected the alleged violation).
You may seek to exercise any of the above rights at any time by sending us an email at dataprotection@electricsol.org. The supervisory authority is the National Information Technology Development Agency (NITDA), and the complaint can be sent via email at dpo@nitda.gov.ng.
DATA RETENTION
RETENTION OF YOUR DATA
Your personal data or any other information collected will be stored for as long as necessary to fulfill the purposes described in this Notice. However, we will also retain personal data subject to relevant provisions of applicable laws, to resolve disputes, and enforce our legal agreements and policies.
Please note that your data may be retained for an extended period, notwithstanding your request to remove your data, where there is a legal requirement to do so.
HOW YOUR DATA IS STORED
We store and process your data on our database. We protect your data using physical, technical, and organizational security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls, and information access authorization controls.
Where there is an actual or suspected data breach capable of causing harm to your rights and freedoms, we will notify you without undue delay and use our best effort to remedy the violation within one (1) month from the date we notify you.
MINORS
The App is not intended for individuals under the age of 13.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@electricsol.org or by mail using the details provided below:
Area 2 Section 2, block 2, Jibiya street Garki- Abuja, FCT +23409, Nigeria